FAQ
AV SAFE TRANSFER
Frequently Asked Questions (FAQ)
How will I be informed that my booking has been completed?
Immediately after your reservation, you will receive an automated confirmation email with all your transfer details. Our team also monitors every booking manually; if further coordination is needed, we may contact you via WhatsApp or phone to ensure your Crete transfer FAQ details are perfectly set for a stress-free arrival.
What if my flight is delayed or arrives early?
We monitor all flight arrivals at Heraklion and Chania airports in real-time. Whether your flight is delayed or lands early, your professional driver will adjust the pickup time accordingly at no extra charge. We guarantee that your premium chauffeur service will be there waiting for you the moment you exit the arrivals hall.
How do I find my driver at the airport?
Your driver will be waiting at the arrivals hall, right after the luggage claim area, holding a clear sign with your name and the AV Safe Transfer logo. Additionally, we provide you with the driver’s direct contact number via SMS or WhatsApp shortly before your arrival for seamless communication.
Do you provide child seats for family transfers?
Absolutely. Safety is our top priority. We provide up to two (2) baby seats, boosters, or infant seats free of charge upon request. Please note that for any additional child seats beyond the first two, an extra charge will apply. Ensure you specify the exact age and weight of your children during the booking process so we can have the appropriate safety equipment installed in your luxury vehicle before your arrival.
Is pet transportation allowed in your vehicles?
Yes, we are pet-friendly! To ensure the comfort of all guests and the cleanliness of our luxury fleet, pets must be transported in a secure travel carrier. Please note that transporting a pet involves an extra charge. Please let us know in advance so we can assign the most suitable vehicle for you and your furry friend and provide you with a full quote.
What areas of Crete do you cover for private transfers?
We provide 24/7 private transport services across the entire island of Crete. This includes all major airports (Heraklion, Chania), ports, and popular destinations such as Elounda, Rethymno, Agios Nikolaos, and Hersonissos. Whether it’s a hotel drop-off or a remote villa, our professional chauffeur services Crete have you covered.
Can I book a tailor-made private tour instead of a simple transfer?
Yes, we specialize in bespoke Private Tours. You can book our luxury minivans and experienced drivers for full-day or half-day excursions to landmarks like Knossos, Elafonisi, or the Samaria Gorge. Contact us to design a personalized itinerary that fits your interests and pace.
What is your cancellation policy for transfers and tours?
We offer a flexible cancellation policy to accommodate your travel changes. You can modify or cancel your booking free of charge up to 48 hours before the scheduled pickup. For more details, please refer to our Terms of Booking or contact our support team directly.
Are your prices per person or per vehicle?
All our quotes for luxury transfers Crete are per vehicle, not per person. The price you see includes all taxes, luggage handling, and professional meet-and-greet services, ensuring there are no hidden costs for your group.
Still Have Questions about your Journey?
If you couldn’t find the answers you were looking for in our Crete transfer FAQ, don’t hesitate to reach out to us. Whether you have specific requirements for your private airport transfers or you are looking to design a customized tour itinerary across the island, our team is ready to assist you.
We understand that every journey is unique, especially when it comes to exploring the hidden gems and landmarks of Crete. If you have questions about our professional chauffeur services Crete or need help planning a complex route for a group excursion, we are just a message away.
Please visit our Contact Page to send us an inquiry. Whether it’s a simple transfer or a full-day adventure, we are committed to providing you with safe, reliable, and personalized travel solutions.